If both of the provided solutions don’t work please do the following: Before deleting “Identity” please copy and save it in your desktop.

Right-click the Identity key and choose Delete.

If you are Office 20 users, open this key in the Registry Editor: HKEY_CURRENT_USER > Software > Microsoft > Office > 16.0 > Common > Identity.

If the Problem persists please do the following: Microsoft support, in their infinite wisdom, suggested the following to assist: In this particular instance even this did not result in any progress.

So please try this first as this is typically a safe process. Using this tool and installing again from the Office 365 portal usually fixes most problems.

A more complete uninstall can be achieved by using the Office Removal Tool. This does not mean the ‘Online repair’ accessible through the Control Panel – Uninstall a Program. One of the common processes that fixes issues with a local Outlook install is to do a re-install. A test Office 365 cloud account newly set up had the same issue on the affected machine, so it was something local. The user could log in on another machine in the same network with his account. If we tried to add a new profile it will still be stuck retrieving profile data. The Outlook would get stuck at loading the profile stage. This was on an up-to-date Outlook on a Office 365 user at the time of this post. This post is on a resolved but no-idea-what-fixed-it issue related to Outlook.

Outlook 2019 hangs on loading profile